Privacy Policy

Effective Date: July 6, 2026

1. Introduction and Company Information

This Privacy Policy explains how Maple Grove Garden Studio collects, uses, discloses, stores, and protects personal information in the course of operating its garden-related business in Canada. We are committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, relevant provincial privacy legislation.

Maple Grove Garden Studio is the organization responsible for the collection and processing of personal information described in this Privacy Policy.

Contact details:

• Business name: Maple Grove Garden Studio
• Address: 1840 Yonge Street, Toronto, ON M4S 1Y5, Canada
• Email: [email protected]
• Phone: +1 (416) 782-5943

2. Data Collection and Processing

We collect personal information that is reasonably necessary for our business operations and services. Depending on how you interact with Maple Grove Garden Studio, we may collect the following categories of information:

• Identification and contact information: name, email address, telephone number, mailing address, and other contact details.
• Service and project information: details about your garden design preferences, property information, project requirements, service requests, and communications related to consultations or installations.
• Transaction information: billing details, payment records, invoices, and purchase history.
• Website and technical information: IP address, browser type, device information, pages visited, referral data, and usage analytics.
• Communication records: emails, messages, call notes, feedback, and customer support interactions.
• Photographs and site-related information: images or descriptions of gardens, outdoor spaces, and related property features provided by you or collected during service delivery.

We collect personal information directly from you when you contact us, request a quote, book a consultation, purchase services, subscribe to updates, complete forms, or otherwise interact with us. We may also collect information automatically through our website and related technologies, subject to applicable consent requirements.

3. Purpose of Data Processing

Maple Grove Garden Studio processes personal information for the following purposes:

• to respond to inquiries and provide quotes, consultations, and garden-related services;
• to plan, design, deliver, and manage projects and customer relationships;
• to process payments, issue invoices, and maintain business and accounting records;
• to communicate with clients about appointments, service updates, and administrative matters;
• to improve our website, services, customer experience, and business operations;
• to send marketing communications where permitted by law and, where required, with consent;
• to detect, prevent, and investigate fraud, security incidents, or misuse of our services;
• to comply with legal, regulatory, tax, and contractual obligations;
• to maintain internal records and support business continuity.

We will not use personal information for purposes that are not reasonably related to the original purpose of collection unless we obtain consent or are otherwise permitted or required by law.

4. Legal Basis for Processing

In Canada, personal information is generally processed with knowledge and consent, unless an exception applies under applicable law. Maple Grove Garden Studio relies on the following legal grounds, as applicable:

• Consent: where you have given express or implied consent for the collection, use, or disclosure of your personal information.
• Contractual necessity: where processing is necessary to provide requested services, fulfill orders, or manage our relationship with you.
• Legitimate business purposes: where processing is necessary for reasonable business purposes permitted by law, such as fraud prevention, service improvement, and internal administration.
• Legal and regulatory compliance: where processing is required to comply with applicable laws, court orders, tax obligations, or lawful requests.

Where consent is the basis for processing, you may withdraw that consent subject to legal or contractual restrictions and reasonable notice.

5. Data Sharing and Third Parties

We may disclose personal information to third parties only as necessary and in accordance with applicable law. These third parties may include:

• Service providers: payment processors, accounting services, IT and cloud hosting providers, website analytics providers, email and communication platforms, and customer management tools.
• Professional advisors: lawyers, accountants, insurers, and other advisors where necessary for business, legal, or compliance purposes.
• Contractors and subcontractors: individuals or companies assisting with garden design, installation, maintenance, delivery, or related services.
• Authorities and regulators: government agencies, law enforcement, courts, or other parties where disclosure is required or permitted by law.

We require third parties that process personal information on our behalf to protect it appropriately and to use it only for authorized purposes. We do not sell personal information.

6. Data Transfer to Third Countries

Some of our service providers may store or process personal information outside Canada, including in other provinces, the United States, or other foreign jurisdictions. As a result, your information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those locations.

Where personal information is transferred outside Canada, Maple Grove Garden Studio takes reasonable steps to ensure that appropriate safeguards are in place, including contractual protections and security measures designed to protect the information during transfer and storage.

7. Storage Duration

We retain personal information only as long as reasonably necessary to fulfill the purposes for which it was collected, to comply with legal and accounting obligations, to resolve disputes, and to enforce agreements.

The retention period may vary depending on the type of information and the purpose for which it is used. For example:

• client and project records are generally retained for the duration of the relationship and for a reasonable period afterward;
• billing and tax records are retained for the period required by applicable tax and accounting laws;
• marketing preferences are retained until you unsubscribe or withdraw consent;
• website analytics data is retained according to the settings of the relevant tools and our internal policies.

When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our retention practices and applicable law.

8. User Rights

Subject to applicable law, you may have the following rights regarding your personal information held by Maple Grove Garden Studio:

• Access: to request confirmation of whether we hold personal information about you and to obtain a copy of that information.
• Rectification: to request correction of inaccurate, incomplete, or outdated personal information.
• Erasure: to request deletion of personal information where permitted by law.
• Restriction: to request that we limit the use or disclosure of your personal information in certain circumstances.
• Data portability: to request a copy of certain personal information in a structured and commonly used format, where applicable law provides for such a right.
• Objection: to object to certain processing activities, including some forms of direct marketing, where applicable.

To exercise any of these rights, please contact us using the details in Section 12. We may need to verify your identity before responding to your request. We will respond within a reasonable time and in accordance with applicable legal requirements.

9. Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain services or communications.

To withdraw consent, please contact Maple Grove Garden Studio using the contact details below. If you unsubscribe from marketing emails, we will stop sending such communications, although we may still send non-marketing messages related to active services, billing, or legal obligations.

10. Right to Complain

If you have concerns about our privacy practices, we encourage you to contact us first so we can address your concerns directly.

You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, a provincial privacy regulator. We will cooperate with any lawful investigation or complaint process.

11. Data Security

Maple Grove Garden Studio uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, alteration, and misuse. These measures may include:

• password protection and access controls;
• secure storage and restricted access to records;
• encryption or other security tools where appropriate;
• staff awareness and confidentiality practices;
• vendor due diligence and contractual safeguards.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.

12. Contact Information

If you have questions, requests, or concerns about this Privacy Policy or our handling of personal information, please contact:

• Maple Grove Garden Studio
• 1840 Yonge Street, Toronto, ON M4S 1Y5, Canada
• Email: [email protected]
• Phone: +1 (416) 782-5943

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs. When we make material changes, we will take reasonable steps to notify you, such as by posting the updated policy on our website or by other appropriate means.

The revised Privacy Policy will become effective on the date indicated at the top of the page unless otherwise stated. We encourage you to review this Privacy Policy periodically to stay informed about how Maple Grove Garden Studio protects personal information.